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Participant
Feb 19, 2022 3:49 PM UTC
Question

Getting files from old email

I had to close my old email and change to a new one. As well as factory reset my phone. 

2 pdfs are present, but I don't know how to get those files that are either associated with the emails or from Adobe system. 

I hope my question is clear and understood.  TX, Robin Pollard 

 

 

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    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    Feb 22, 2022 12:16 AM UTC

    [Moderator moved from Using the Community (forums) to Acrobat Reader Mobile.]

    Attached PDF files that you did not previously save to your device are still in the email account it was sent to.

     

     

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    Nancy O'Shea— Product User & Community Expert
    Legend
    Feb 20, 2022 1:29 PM UTC

    You get access to the files using your mail program with the old mail ID. 

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    Peru Bob
    Community Expert
    Community Expert
    Feb 20, 2022 12:19 AM UTC

    This is the Using the Community forum (which is the forum for issues using the forums).

    Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

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    Participant
    Feb 20, 2022 9:53 AM UTC

    I am using Adobe Acurate Premium
    On my android.
    I had the same with my old email I needed to cancel asap due to computer
    security issue and when I factory reset my phone. The mail
    EMAIL REMOVED
    So I am asking how to get access to files, pdf.
    Thanks for your help, Robin

     

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