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Robin23239725l1xg
Participant
February 19, 2022
Question

Getting files from old email

  • February 19, 2022
  • 3 replies
  • 518 views

I had to close my old email and change to a new one. As well as factory reset my phone. 

2 pdfs are present, but I don't know how to get those files that are either associated with the emails or from Adobe system. 

I hope my question is clear and understood.  TX, Robin Pollard 

 

 

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 22, 2022

    [Moderator moved from Using the Community (forums) to Acrobat Reader Mobile.]

    Attached PDF files that you did not previously save to your device are still in the email account it was sent to.

     

     

    Nancy O'Shea— Product User & Community Expert
    T
    Test Screen Name
    Legend
    February 20, 2022

    You get access to the files using your mail program with the old mail ID. 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 20, 2022

    This is the Using the Community forum (which is the forum for issues using the forums).

    Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

    R
    Robin23239725l1xgAuthor
    Participant
    February 20, 2022

    I am using Adobe Acurate Premium
    On my android.
    I had the same with my old email I needed to cancel asap due to computer
    security issue and when I factory reset my phone. The mail
    EMAIL REMOVED
    So I am asking how to get access to files, pdf.
    Thanks for your help, Robin

     

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