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William34516931xvdj
Participant
Dec 30, 2023 9:22 AM UTC
Question

Getting Past the Ad

I've downloaded a document from my doctor's website that I need to fill out and return. The problem is that it opens with an ad for Adobe Premium. If I try to click past the ad, it shuts off the document and Adobe. I am low income and I can't afford to pay a subscription to fill out the document. 

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    2 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Jan 4, 2024 1:40 PM UTC

    Hi @William34516931xvdj,

     

    Hope you are doing well. Sorry for the experience with Acrobat Reader Mobile.

     

    From the description, it looks like the file you downloaded is not a PDF file, which triggers the subscription purchase window (the intent here for the trigger is the Create PDF workflow)

     

    Hope this clarifies your question.

     

    -Souvik

     

     

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    Dec 31, 2023 11:30 AM UTC

    @William34516931xvdj 

     

    Can you show us a screenshot of the ad?

     

    Jane

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