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Participant
December 30, 2023
Question

Getting Past the Ad

  • December 30, 2023
  • 2 replies
  • 258 views

I've downloaded a document from my doctor's website that I need to fill out and return. The problem is that it opens with an ad for Adobe Premium. If I try to click past the ad, it shuts off the document and Adobe. I am low income and I can't afford to pay a subscription to fill out the document. 

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2 replies

S_S
Community Manager
Community Manager
January 4, 2024

Hi @William34516931xvdj,

 

Hope you are doing well. Sorry for the experience with Acrobat Reader Mobile.

 

From the description, it looks like the file you downloaded is not a PDF file, which triggers the subscription purchase window (the intent here for the trigger is the Create PDF workflow)

 

Hope this clarifies your question.

 

-Souvik

 

 

jane-e
Community Expert
Community Expert
December 31, 2023

@William34516931xvdj 

 

Can you show us a screenshot of the ad?

 

Jane