Getting Past the Ad

Forum|Forum|2 years ago
December 30, 2023
2 replies
258 views

I've downloaded a document from my doctor's website that I need to fill out and return. The problem is that it opens with an ad for Adobe Premium. If I try to click past the ad, it shuts off the document and Adobe. I am low income and I can't afford to pay a subscription to fill out the document.

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S_S

Community Manager

Hi @William34516931xvdj,

Hope you are doing well. Sorry for the experience with Acrobat Reader Mobile.

From the description, it looks like the file you downloaded is not a PDF file, which triggers the subscription purchase window (the intent here for the trigger is the Create PDF workflow)

Hope this clarifies your question.

-Souvik