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Paolo38WNY
Participant
June 21, 2021
Answered

Getting the Reader DC feastures to automatically launch with a PDF file

  • June 21, 2021
  • 1 reply
  • 624 views

It's a constant frustration NOTto get my premium features such as edit, sign, and export to be available

automatically whenever I open a PDF document. It requires me to sign in, then I get a page urging me  to buy the PRO

version and meanwhile the original document is nowhere to be seen.

    This topic has been closed for replies.
    Correct answer S_S

    Hello Paolo,

     

    Hope you are doing well. I am sorry for the experience you had with using the Premium features and for the delayed response.

     

    As per the description, if you are facing this issue everytime you launch the application, you might want to change the background app refresh for Adobe Reader Mobile.

    To do so, please open Settings-> Locate Acrobat Reader Mobile-> enable background refresh / enable background data usage.

     

    Also, please try logging in to the Document Cloud Portal and check if you are able to use the tools there. The link for Document Cloud: https://acrobat.adobe.com/

     

    If the files do show up there, please follow the below steps:

    1. Log out of the application;

    2. Restart the device;

    3. Log in back with the same e-mail address you used on the online portal.

     

    Let me know if it helps.

     

    Thanks,

    Souvik.

     

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    May 11, 2022

    Hello Paolo,

     

    Hope you are doing well. I am sorry for the experience you had with using the Premium features and for the delayed response.

     

    As per the description, if you are facing this issue everytime you launch the application, you might want to change the background app refresh for Adobe Reader Mobile.

    To do so, please open Settings-> Locate Acrobat Reader Mobile-> enable background refresh / enable background data usage.

     

    Also, please try logging in to the Document Cloud Portal and check if you are able to use the tools there. The link for Document Cloud: https://acrobat.adobe.com/

     

    If the files do show up there, please follow the below steps:

    1. Log out of the application;

    2. Restart the device;

    3. Log in back with the same e-mail address you used on the online portal.

     

    Let me know if it helps.

     

    Thanks,

    Souvik.

     

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