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W
WintR90z0M
Participant
May 28, 2022
Answered

Getting the run around

  • May 28, 2022
  • 2 replies
  • 1059 views

Adobe has been charging my bank account $29.99 a month for services that I have not been receiving since February. I have contacted both Apple and Adobe customer service but neither one claims to have an active subscription on record. In addition, neither will take responsibility for the continuing charges which are automatically deducted from my account every month. So, not only have they essentially stolen $120.00 from me, but I have no way to cancel the automatic payments from my account, likely resulting in continued charges for a subscription that no one can locate. I am beside myself with frustration and anger with absolutely no support from either company.

Correct answer S_S

Hello Winter,

 

I hope you are doing well. I am sorry for your experience with the Subscription and charges.

 

The e-mail address registered here on the community has a subscription for Acrobat Premium that stands canceled as of 26/02/2022. Are you still being charged?

 

If yes, please share with us the charge details over private messages so that we can get it checked internally.

 

In the meanwhile, you can try the link to get more information about cancelation: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

 

Thanks,

Souvik.

2 replies

C
cugrad16
Participant
May 29, 2025

Don't feel bad friend... That's adobe's game. 

 

I'd signed up for the MONTHLY free audition trial.  Then got charged for the ANNUAL ... Which is the game they play. 

Tried canceling with their chat support, and got useless run around about "free months" etc.  Until I got tough and threatened legals, and they finally transferred me yet again to a rep who essentially CANCELED

 

So sucky

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
May 30, 2022

Hello Winter,

 

I hope you are doing well. I am sorry for your experience with the Subscription and charges.

 

The e-mail address registered here on the community has a subscription for Acrobat Premium that stands canceled as of 26/02/2022. Are you still being charged?

 

If yes, please share with us the charge details over private messages so that we can get it checked internally.

 

In the meanwhile, you can try the link to get more information about cancelation: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

 

Thanks,

Souvik.

W
WintR90z0MAuthor
Participant
June 12, 2022

I am still being charged monthly. Please give me the private address to send you proof of charges/auto payment documentation from  my bank receipts for the past 4-5 months.

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 13, 2022

Hello Winter,

 

Would you mind sharing the details over private messages? To reply to my message, click on my profile name-> on the next page, and click on the blue button that says send a message.

 

Thanks,

Souvik.

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