Gives error for scanning new place

Hi ARA Immigration Firm,

Thank you for reaching out.

Could you please let us know whether you are using the desktop or mobile version of Acrobat? It would be helpful if you could provide the complete steps you are following and describe the error you are encountering. Additionally, if possible, please share a screenshot or a short video of the error message you receive.

Let us know if you need any help.

Thanks,

Meenakshi