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sesDesign
sesDesign
Participant
November 5, 2018
Answered

Google Drive: Could not open ‘xxx’ due to an unknown error.

The same issue occurs for Google Drive now (integrated support in Acrobat Reader).

Acrobat 18.10.02

iPad Mini 2 (ME280LL/A)

iOS 12.1

Also on,

Acrobat 18.10.02

iPhone 7+ (MNR12LL/A)

iOS 12.1

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MobileDeveloperCKCorrect answer
Legend
December 15, 2018

- Try it with THIS PDF.

- Also here is the screen recording:

Acrobat_Error_2.MP4 - Google Drive

- If I open this file on Acrobat Pro. on desktop and make another highlight and save it. It will open again on the iPhone.

- I sent another screen recording with a different PDF via the bug report as well.

Thanks


Hi sesDesign​, katieh89681113​,

We just released Acrobat Reader 18.12.00 to the App Store.

This release includes the fix for the Google Drive problem that you've experienced.

Would you please update to 18.12.00 and let us know if it works for you.

Thank you for your help!

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10 replies

motts
motts
Participant
November 10, 2018

Hi Derek! I'm having exactly the same problem. Any updates on this issue?

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Adobe Employee
derek lau @ adobe.com
Adobe Employee
November 5, 2018

hi sesdeisgn,

Are you using Google Drive version 4.2018.42202? If not, would you please update it and try again to see if it works?

Thank you for your patience,

-derek

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sesDesign
sesDesignAuthor
Participant
November 5, 2018

Yes. I am using G Drive 4.2018.42202

It seems the problem is with editing a file directly inside the app. I can open a fresh PDF file in Acrobat, however if I make any comments (underline, highlight, etc) then I won't be able to open it again on any iOS devices.

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