Google play refund not approved

Question

I am trying to get a refund for my acrobat subscription. Google play has denied my refund request and have told me to contact adobe for a refund, however the AI chat bot is no help, can a human help me out?

Amal. · Accepted Answer

Hi there

Hope you are doing well and thanks for reaching out and sorry for the trouble.

++ Adding to the discussion

To submit your request with our billing team and to know more about how you can manage your subscription, please check the help article https://adobe.ly/4m4XbLm

Souvik Sadhu · Answer

Hi @marise_9719,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store where you purchased the subscription.

You may refer to the links below for more.

Our help article to learn more: Subscription Services — Acrobat for Android Help (https://adobe.ly/3Iykhvx)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

Regards,
Souvik.

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