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marise_9719
Participant
July 16, 2025
Answered

Google play refund not approved

  • July 16, 2025
  • 2 replies
  • 247 views

I am trying to get a refund for my acrobat subscription. Google play has denied my refund request and have told me to contact adobe for a refund, however the AI chat bot is no help, can a human help me out?

Correct answer Amal.

Hi there 

 

Hope you are doing well and thanks for reaching out and sorry for the trouble. 

++ Adding to the discussion

 

To submit your request with our billing team and to know more about how you can manage your subscription, please check the help article https://adobe.ly/4m4XbLm 

2 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
July 25, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out and sorry for the trouble. 

++ Adding to the discussion

 

To submit your request with our billing team and to know more about how you can manage your subscription, please check the help article https://adobe.ly/4m4XbLm 

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 17, 2025

Hi @marise_9719,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store where you purchased the subscription.

 

You may refer to the links below for more.

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/3Iykhvx)

Initiate refund from the store: Request a refund on Google Play - Google Play Help


Regards,
Souvik.

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