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Manish.s
Manish.s
Participant
April 23, 2026
Answered

Google play store didn't refund me.

  • April 23, 2026
  • 3 replies
  • 47 views

I was subscribed to Adobe Acrobat without my consent. I cancelled it immediately, but I have still not received a refund. I contacted the Google Play Store, and they told me to contact the developer.

For the past 10 days, I have been trying to get in touch, but I am only being given links and procedures. I have followed everything, yet I still haven’t received my refund.

Please help me process the refund from your side, as I am unable to resolve this myself. My registration email is the same as the one used for the subscription.

    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and sorry for the trouble. To know more about the cancellation/refund process and policy, please check the help page https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293  and see if that works.
     

    ~Amal

    3 replies

    Manish.s
    Manish.sAuthor
    Participant
    April 25, 2026

    Dear Sir,

    I cancelled the subscription immediately, and it has now been 12 days, but I have still not received my refund. I have completed all the required forms, yet there has been no response or update.

    I am concerned that after 14 days, I may be informed that the refund period has expired and therefore a refund cannot be issued. I kindly request you to look into this matter and process my refund as soon as possible.

    Thank you for your assistance.

     

    Yours sincerely,

    Manish.s
    Manish.sAuthor
    Participant
    April 23, 2026

    Dear amal

     

    I follow all things still didn't get refund please refund menually 

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    April 23, 2026

    Hi there, 

     

    As you have already filled the cancellation form, please allow our billing team to process your request. Once they initiate the refund, you will be notified by email. he refund may take upto 14 business days to reflect into your account depending on your banks policy.

     

    ~Amal

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    April 23, 2026

    Hi there 

     

    Hope you are doing well and sorry for the trouble. To know more about the cancellation/refund process and policy, please check the help page https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293  and see if that works.
     

    ~Amal

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