Participant

Answered

Google play won't refund

Forum|Forum|3 years ago
August 12, 2022
2 replies
3779 views

Hello I would like to ask if any one has the same broblem I ask acrobat how to refund because I only did the trials and they said that I have to contact Google play so I did and they said that that they can't refund my money and in there policy it writes that if you do it in 14 days you get a refund I don't understand is it or is it not the same company and why can't acrobat do something about it thank you the message that they sent me is this below (

Γεια σας,

Λάβαμε το αίτημα επιστροφής χρημάτων ύψους 74,99 € για το στοιχείο Adobe Acrobat Premium Yearly (Adobe Acrobat Reader: Edit PDF), με αναγνωριστικό συναλλαγής GPA.3380-8985-1067-38914..0, αλλά δεν μπορούμε να επιστρέψουμε τα χρήματα για τη συγκεκριμένη αγορά, επειδή δεν συμμορφώνεται με την πολιτική μας. Ζητάμε συγγνώμη για την όποια αναστάτωση.

Μπορείτε να μάθετε περισσότερα σχετικά με τις πολιτικές επιστροφής χρημάτων του Google Play εδώ.)

How to

Correct answer Amal.

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble.

To know more about the cancellation and refund process, please check the help article https://adobe.ly/46shrBC

~Amal

E

eadie_5225

Participant

I'm having the same issue. Neither Google Play or Adobe have assisted me; they keep each sending me to the other party.

It was an expensive subscription, but niether want to refund, even though it was within the 14 days

Amal.

Community Manager

Hi @eadie_5225

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account with the Adobe ID you are using here and found that you have an Active plan for Acrobat Premium with Annual billing, is it the one you want to cancel? Kindly confirm so we can share it with our billing team to do the needful.

Waiting for your response.

~Amal

J

janine_0048

Participant

Hello. I have the same issues, is there anything you can help me?

S_S

Community Manager

Hello @Katie25622968h53s,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

R

roslyn379978352dyn

Participant

I have the same issue and google play says it isn't part of their refund policy and guidelines so cannot refund via googleplay where original subscription was purchased.

S_S

Community Manager

Hi @roslyn379978352dyn,

Hope you are doing well. Thanks for writing in!

Would you mind sharing the below details:

Email ID :
GPA/Samsung number :
Purchase Date :
Date of refund request :
Amount of purchase :
App Store purchased from :
Reason for refund :

This will help me take this up to the concerned team for further investigation and resolution.

-Souvik

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