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Laurapbl
Participant
May 14, 2026
Answered

Gostaria de cancelar a compra feita no app.

Gostaria de cancelar a compra feita no app. Cobrou depois do período grátis, não gostaria de continuar usando o app, gostaria do estorno da compra. 

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    May 14, 2026

    Hi Laurapbl,


    Thank you for reaching out, and sorry for the trouble caused.


    To cancel your subscription, please follow the steps outlined in the help document "Cancel a subscription."

    For information on refunds, refer to the details provided here: Cancellation fee and refunds.


    If you need any further assistance, please let us know.


    Thanks,

    Meenakshi

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    May 14, 2026

    Hi Laurapbl,


    Thank you for reaching out, and sorry for the trouble caused.


    To cancel your subscription, please follow the steps outlined in the help document "Cancel a subscription."

    For information on refunds, refer to the details provided here: Cancellation fee and refunds.


    If you need any further assistance, please let us know.


    Thanks,

    Meenakshi

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