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ron35833921pq6c
Participant
Mar 3, 2024 7:29 PM UTC
Question

Got charged for the free trail

today I have purchased the free trial and a but i got charged for it, i canceled my subscription right away how can i get my money back

 

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    1 reply

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Mar 20, 2024 11:37 AM UTC

    Hello @ron35833921pq6c,

     

    I hope you are doing well. Thank you for writing in!

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/3Trh2YB)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3Trh2YB)

    Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

     

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