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Leah Naomi0D44
Participant
Oct 27, 2021 7:03 AM UTC
Answered

Grant full access to storage?

I just experienced a new notification. I. Order to view an excel file I downloaded from. The internet, I will have to grant Microsoft office AND Adobe full permission to control my storage. It said specifically that means it will be able to access, modify, delete EVERYTHING I have.

This is clearly not right. Nor is it something Ive ever seen before. Why would, first Microsofy and then Adobe give me the same notification, warning me of imminent danger?

Update: I tried opening a different download. A pdf. Same issue.

Thus concerns me because I have been trying to find anything in my phone that occurred on August 23rd. It's the day I set up this phone and used it.

Yet every file I have starts on August 24th.

What's going on?

 

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    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    Apr 1, 2024 11:31 AM UTC

    Hi @Leah Naomi0D44,

     

    Hope you are doing well. Thanks for writing in!

     

    Acrobat Requires full access to your storage in order to view the PDFs you have stored in your internal storage. The same permissions also allow the application to save any edits you make on the files.

    Your device's files app, by default, does not allow permissions for file access unless allowed separately. 

     

    We do not store any information from your device to our databases. More info here: Adobe Privacy Center

     

    Hope this helps.


    -Souvik

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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    11 replies

    Leah Naomi0D44Author
    Participant
    Mar 28, 2024 1:42 AM UTC

    In case anyone wondered what happened here... T-Mobile allowed its customers to be victims of a major hack. I was one of the directly affected. Nothing has been the same for me since then.

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    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    Apr 1, 2024 11:31 AM UTC

    Hi @Leah Naomi0D44,

     

    Hope you are doing well. Thanks for writing in!

     

    Acrobat Requires full access to your storage in order to view the PDFs you have stored in your internal storage. The same permissions also allow the application to save any edits you make on the files.

    Your device's files app, by default, does not allow permissions for file access unless allowed separately. 

     

    We do not store any information from your device to our databases. More info here: Adobe Privacy Center

     

    Hope this helps.


    -Souvik

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    Translate
      Leah Naomi0D44Author
      Participant
      Apr 24, 2024 1:38 AM UTC

      This question is very old.

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      Ria Tagra
      Ria Tagra
      Inspiring
      Oct 29, 2021 4:35 PM UTC

      Hi @Leah Naomi0D44 

       

      File access permission is needed by Acrobat app to read, display, and save changes to the file that you open in the app from SD card or phone internal storage. You can manage this permission anytime via Settings apps on your phone. .https://www.adobe.com/devnet-docs/acrobat/android/en/settings.html#general-device-permissions

       

      On Android 11 and above, you'll see the following screen.  Here you can tap on "Go to Settings" to open the Android Settings app and provide the required access.

       

      If you have any further queries please feel free to reach out to us. 

       

      Regards

      Ria

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        anas2205054398l2
        Participant
        Dec 2, 2021 11:35 AM UTC

        Ria, you didn't answer the concern over allowing adobe full access to storage on the phone.  Can you please explain, do I need to find alternative to Adobe to avoid this issue?

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          Alan22058683swuf
          Participant
          Dec 2, 2021 7:44 PM UTC

          "ALL FILES ACCESS" warning sounds unnecessarily intrusive just for the privilege of opening a Adobe file. 

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          Ria Tagra
          Ria Tagra
          Inspiring
          Oct 27, 2021 11:26 AM UTC

          Hi @Leah Naomi0D44 

           

          We will check that for you. Could you please share the screenshot of notification with us?

           

          Regards

          Ria

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