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Edward28012129f2xv
Participant
January 19, 2023
Question

Greyed Saved button

  • January 19, 2023
  • 1 reply
  • 899 views

Hey Everyone 

Im sitting with a issue which I believe is a syncing problem between Google Drive and the app.
The issue is that I can access my pdf files through ARM (acrobat reader mobile), and I can save them after I sigend them, however when I try and make a copy of this PDF to another folder in Google drive through ARM the save button is greyed out. 

I have switched between my Mobile ISP and office connection and still have the same issue 

Any idea what the issue could be ? 

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 31, 2023

    Hi @Edward28012129f2xv,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind trying the given steps:

    1. Sign out of Google Drive from Acrobat Reader Mobile;

    2. Sign out completely from Acrobat;

    3. Sign out from Google Drive application if you have it installed;

    4. Restart your device;

    5. Check for any possible updates for both Acrobat Reader Mobile and Google Drive on the play store;

    6. Sign in to Acrobat Reader Mobile and connect your Google Drive account.

     

    Let us know if this works.

     

    -Souvik.

    E
    Edward28012129f2xvAuthor
    Participant
    January 31, 2023

    Hi Souvik
    The user is currently unavailibe but will give it a shot when he is back in the office 
    Thanks 🙂 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 31, 2023

    Hi @Edward28012129f2xv,

     

    Sure. Let us know how it goes.

     

    -Souvik.

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