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Participant
Oct 30, 2026 11:43 AM UTC
Question

Guten Tag, ich möchte für ein Monat Abo und habe ausversehen 1 Jahr gebucht. Wie kann ich das ändern

Guten Tag, ich habe ausversehen falsches Abonniert unswar möchte ich für ein Monat nutzen und habe dir 1 Jahr abonniert.Wie ändere ich das?Ich möchte mein Geld zurück schnellstmöglich.

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    Oct 30, 2026 6:16 PM UTC

    Hi @Enthusiastic_observer8083,

    I hope you are doing well. Thank you for reaching out to us. I'm sorry to hear about the trouble you're experiencing, and I understand how frustrating this situation can be.

    I checked the Adobe account associated with the Adobe ID you're using on this community and found that you recently purchased an Acrobat Premium subscription through the Apple App Store (iTunes).

    Since your subscription was purchased through Apple, you need to first cancel the existing plan and then place a new order with monthly billing, as all cancellation and refund requests are managed directly by Apple. I kindly recommend reaching out to Apple Support for further assistance with your request, as their team will be best equipped to guide you through the process.

    I understand this may involve an additional step, and I sincerely appreciate your patience and understanding.

    Please feel free to reach out if you have any other Adobe-related questions. We'll be happy to assist you.

    Regards

    Amal

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