Han desaparecido los documentos guardados en la nube

Question

Tras actualización de la aplicación adobe reader han desaparecido los documentos guardados en la nube, solo está las carpetas vacías se pueden recuperar? Que ha ocurrido?

estebanm88013252 · Accepted Answer

Hi there

Hope you are doing well and sorry for the trouble.

Your documents might be missing due to app crashes, syncing issues, or because you are logged into a different account. To resolve this:

Ensure that you are logged into the same account on both Adobe Application and Adobe Cloud Storage. Learn how to solve Adobe account sign-in issues.
Ensure correct account access when logging in with Apple ID.
When you hide your email when logging in with Apple ID, a masked address creates a separate account, leading to potential confusion. To avoid this, show your original email to link existing accounts, or remember your login choice.
Visit Adobe cloud storage and go to Documents > 'Your Documents' to check if your documents are saved there.

~Amal

Tras la última actualización de la aplicación de adobe reader iOS han vuelto todos los archivos. Solucionado

Souvik Sadhu · Answer

Hi @estebanm88013252,

Hope you are doing well. Sorry for your experience with Acrobat's Cloud Storage.

We were experiencing server outages, which involved unavailability of Cloud files.

That being said, the servers are now up and running.

Can you sign out of the application and sign in again and check if the files are available?

Also, you might want to check the online portal: https://adobe.ly/44Z1Adg and check if the files are available there.

If the files are available online, and you cannot see them on the app, you might want to check the email address you are using on your mobile device to access the files.

Let us know how it goes.

Regards,
Souvik.

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