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estebanm88013252
estebanm88013252
Participant
August 3, 2025
Answered

Han desaparecido los documentos guardados en la nube

  • August 3, 2025
  • 1 reply
  • 330 views

Tras actualización de la aplicación adobe reader han desaparecido los documentos guardados en la nube, solo está las carpetas vacías 

se pueden recuperar? Que ha ocurrido?

Correct answer estebanm88013252

Hi there 

 

Hope you are doing well and sorry for the trouble.

 

Your documents might be missing due to app crashes, syncing issues, or because you are logged into a different account. To resolve this:

  • Ensure that you are logged into the same account on both Adobe Application and Adobe Cloud Storage. Learn how to solve Adobe account sign-in issues.
  • Ensure correct account access when logging in with Apple ID.
    When you hide your email when logging in with Apple ID, a masked address creates a separate account, leading to potential confusion. To avoid this, show your original email to link existing accounts, or remember your login choice.
  • Visit Adobe cloud storage and go to Documents > 'Your Documents' to check if your documents are saved there.

 

~Amal


Tras la última actualización de la aplicación de adobe reader iOS han vuelto todos los archivos. Solucionado 

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 4, 2025

Hi @estebanm88013252,

 

Hope you are doing well. Sorry for your experience with Acrobat's Cloud Storage.

 

We were experiencing server outages, which involved unavailability of Cloud files.

That being said, the servers are now up and running.

 

Can you sign out of the application and sign in again and check if the files are available? 

Also, you might want to check the online portal: https://adobe.ly/44Z1Adg and check if the files are available there.

 

If the files are available online, and you cannot see them on the app, you might want to check the email address you are using on your mobile device to access the files.

 

Let us know how it goes.


Regards,
Souvik.

estebanm88013252
estebanm88013252Author
Participant
August 4, 2025
No puedo ver en línea los archivos y tampoco cerrando ni volviendo a iniciar sesión en la aplicación

Enviado desde mi iPad
S_S
Community Manager
S_SCommunity Manager
Community Manager
August 5, 2025

Hi @estebanm88013252,

 

Thanks for the response.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Reader Mobile (Sign in with Adobe versus social sign-in - https://adobe.ly/4mCRMMR)?
  2. Which platform do you experience the issue with? Reader iOS, DC web? 
  3. Are all the files missing, or only some files? 
  4. When did the issue start? Any details about any actions taken then?
  5. Acrobat Reader app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.


Regards,
Souvik.

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