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ebusedmrl37491157jhdy
Participant
May 19, 2024
Question

HavE A NEW ACCOUNT

  • May 19, 2024
  • 1 reply
  • 336 views

Since my premium account, which belongs to an old email address that I do not use on my phone, is active, I cannot purchase and use an Adobe Premium membership with my email address that I am currently using. Can you please help me delete the old membership and purchase a membership for my new email address?

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 27, 2024

Hi @ebusedmrl37491157jhdy,

 

Hope you are doing well. Thanks for writing in!

 

We do not have the option to cancel your subscription from our end, as your device's AppStore manages them.

You can use this link to go forward with the cancellation: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Hope this helps.


-Souvik

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