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Nichole28558803gwwr
Participant
February 23, 2023
Answered

Have a subscription but it’s listing me as a free user

  • February 23, 2023
  • 1 reply
  • 620 views

I have a subscription but it keeps listing me as a free user and won't let me access features I need. When I click "subscribe" it tells me I already have a subscription. I can't seem to get out of the loop. Others have had the same issue it looks like but I don't see any fixes for the issue. 

    This topic has been closed for replies.
    Correct answer S_S

    Hello @Nichole28558803gwwr,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile Subscription.

     

    Please check logging on to the web portal and let me know if you can use the features there:

    https://acrobat.adobe.com/

     

    If yes, try the below steps;

    1. Log out from the application;

    2. Restart the device;

    3. Log in back to the application using your Apple ID.

     

    If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    February 23, 2023

    Hello @Nichole28558803gwwr,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile Subscription.

     

    Please check logging on to the web portal and let me know if you can use the features there:

    https://acrobat.adobe.com/

     

    If yes, try the below steps;

    1. Log out from the application;

    2. Restart the device;

    3. Log in back to the application using your Apple ID.

     

    If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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