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preeti348221156po6
Participant
January 16, 2024
Answered

Have been charged for cancelled subscription

  • January 16, 2024
  • 1 reply
  • 633 views

I have cancelled the monthly subscription but today I have been charged for the subscription kindly make the refund to my account it's not fair that I have been charged for the cancelled subscription 

    This topic has been closed for replies.
    Correct answer S_S

    Hello @preeti348221156po6 @Maral348272682faw,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    1 reply

    M
    Maral348272682faw
    Participant
    January 16, 2024

    Hello, I didn't want an annual subscription, this was done by a child with my phone, and after a week, today I have lost 77 euros. Please return this money
    thank you 

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    January 17, 2024

    Hello @preeti348221156po6 @Maral348272682faw,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    P
    preeti348221156po6Author
    Participant
    January 18, 2024
    I didn't buy the subscription from any store I purchased it from
    application only kindly solve this issue as soon as possible this is not
    the right way that you are charging for cancelled subscription. This
    doesn't make the sense what you have replied to me that you have bought
    subscription from the store
    Such a bad service seriously
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