have recently paid my monthly subscription amount, yet I can't use the premium actions I'm paying fo

Forum|Forum|10 months ago
March 24, 2025
1 reply
193 views

have recently paid my monthly subscription amount, yet I can't use the premium actions I'm paying for. Maybe I can't remember the email I used for the purchases on my iPhone . What can I do now.

jane-e

Community Expert

@christine_5235

I've moved your post from Using the Community to the Acrobat Reader Mobile forum.

if you purchased from the App Store or Google Play, then you need to contact them for directly.

Jane

Amal.

Community Manager

Hi there

Thank you for reaching out , I hope you're doing well.

I’ve checked the Adobe account associated with the Adobe ID you're using on this community and found that you have an active Acrobat Standard subscription.

Please try the following steps:

Log out of the app on your mobile device.
Restart your device.
Log back in using the same Adobe ID.

If the issue persists, try restoring your purchases:

Tap the profile icon
Go to Subscriptions
Select Restore Purchases

Let us know if this resolves the issue or if you need further assistance.

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