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Participant
July 26, 2021
Question

Having issues with my subscription!

  • July 26, 2021
  • 1 reply
  • 274 views

I can't seem to renew my subscription in the Adobe app yet I was charged 28 times to my bank account, I already called Apple but they said to contact Adobe directly! When I go to restore purchases it asks for the previews Apple ID but the previous ID is no longer valid. Any recommendations?

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1 reply

Ria Tagra
Ria Tagra
Inspiring
July 27, 2021

Hi,


Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. OS version?
  2. Make and model of your device?

 

Try to sign out and sign in back to your account. Do the following to restore your subscription:

  1. Tap the profile icon.
  2. Tap Subscriptions or Manage subscriptions
  3. Tap Restore Purchases.

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.


Regards

Ria

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