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natalie_7304
Participant
October 15, 2024
Question

Help cancel trial

  • October 15, 2024
  • 1 reply
  • 363 views

Hi my name is Natalie, a current college student. I purchased a 7 day free trial and was understood that i would recive a charge after the trial ended.  My plan was to cancel it and am unable to. It's been past the 7 days but i understand that I'm still able to cancel it before 14 days once the charge took place. I tried to go into my plans and past purchases and nothing pops up, just completely blank. I did get charged on my card however. 

 

If someone can please help me, I'd greatly appreciate it because I've tried reaching out so many different ways already.

    This topic has been closed for replies.

    1 reply

    N
    natalie_7304Author
    Participant
    October 15, 2024

    To add on, I would really like a refund from the two charges i received on my card. Thank you!

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 16, 2024

    Hi @natalie_7304

     

    Thank you for reaching out!

    The eligibility for a refund depends on the timing of your cancellation and the type of subscription you’ve purchased. If you'd like to know more about how to cancel your subscription and determine if you qualify for a refund, I recommend visiting our comprehensive guide on the cancellation process.

    You can find all the details, including eligibility criteria and step-by-step instructions, on this page: Cancel Your Subscription - Refund Eligibility (iOS)

     

    Regards

    Amal

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