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Participant
May 29, 2023
Question

Help forgotten password

  • May 29, 2023
  • 1 reply
  • 438 views

I have a file  I need to open, keeps asking for a password I don't remember making a password  to open the file ?

This topic has been closed for replies.

1 reply

S_S
Community Manager
Community Manager
May 31, 2023

Hi @Jenny30134801dll3,

 

Hope you are doing well. Thank you for writing in!

 

Did you make the file using Adobe Scan? Or was the file created using the ID mode? This can be a reason for not being able to open the file. 

 

Also, the password to the file is made such that we do not store the password to maintain the integrity of the file. 

 

I fear you might need to contact the owner of the file to get the password recovered and open it.

 

Hope this clarifies the point.

 

-Souvik