Answered

Help me!

Forum|Forum|5 months ago
January 21, 2026
1 reply
40 views

Please stop all payment retries. My plan is cancelled.

Cancel subscription

Correct answer Amal.

Hi there

Hope you are doing well and thanks for reaching out.

Please check the steps shared in the help article https://adobe.ly/4k0xqfG and see if that works.

~Amal

Amal.Correct answer

Legend

Hi there

Hope you are doing well and thanks for reaching out.

Please check the steps shared in the help article https://adobe.ly/4k0xqfG and see if that works.

~Amal

T

tetyana_9312Author

Dear Adobe Support Team,
I am writing to formally complain about repeated unauthorized charge attempts made after I canceled my subscription during the first day of the free trial period.
Despite the fact that the contract was terminated within the free trial and no charges should apply, your system attempted to charge my bank account four times for $55 USD. These attempts were unsuccessful only because there were insufficient funds on my account.
I consider these actions a violation of the subscription terms and of my consumer rights. After canceling the trial, no payment attempts should have been made at all.
I kindly but firmly request that you:
Immediately stop all further charge attempts

Please take this matter seriously and resolve it as soon as possible. I am waiting for your written confirmation.
Sincerely,
Tatyana Masуenko
⚖️

Souvik Sadhu

Legend

Hi @tetyana_9312,

Hope you are doing well. Sorry for the trouble with billing.

I checked your account and saw a cancelled subscription for Acrobat Pro DC.

If you are still being charged for the same, we recommend reaching out to our billing team on our social media handle.

They can be reached on Facebook @Adobe or on X (formerly Twitter) @AdobeCare.

They would be able to check the details in real time and assist you better.

Hope this helps.

Regards,
Souvik.

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