Help me please

Question

Hello, I am a user who is using Adobe products in Korea. I'd like to ask if I can get a refund regarding the regular payment.

90000 won was automatically paid because I didn't cancel my membership a week after I used the free week trial on April 22nd.

I contacted Google regarding this, but I heard that there is only a way to solve it through the administrator.

I don't have much money because I'm still a student. It's really hard to live every day,

Krutikka D · Answer

Hello @짜5C52

I hope you're doing good, and sorry for the delayed response.

For cancellation and refund, you need to connect with the particular store you purchased the application from, as Adobe does not issue refunds for purchases made directly through app stores.

For cancellation, please refer to:

For Android - https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscriptio...

For iOS - https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel

For Desktop applications -

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

I hope it helps.

Regards,

Krutikka

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded