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Astonishing_calmness5E60
Participant
May 15, 2025 5:48 AM UTC
Answered

Hi

I wanted to know if the payment was succesfuly without my permision , how can i have back my money ??

Amal.
Amal.Correct answer
Legend
May 15, 2025 6:27 AM UTC

Hi there

 

Hope you are doing well, and thanks for reaching out.

 

I have checked your Adobe account and see that you have subscribed to Acrobat Premium today with 7-day trial via Apple/iTunes, and we have limited access to this plan at our end. If you do not wish to continue, you may reach out to Apple /iTunes support for cancellation.

 

 

 

 

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5 replies

freddy_3196
Participant
May 15, 2025 8:23 AM UTC

How my money back

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Amal.
Amal.
Legend
May 16, 2025 4:34 AM UTC

Hi freddy_3196

@freddy_3196

 

Hope you are doing well and sorry for the trouble.

 

I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid plan. If you may have used a different Adobe ID/Email for the purchase, kindly let us know via private message, so we can track it further. 

 

Also, please check the self-help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

 

 

 

 

 

 

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Amal.
Amal.Correct answer
Legend
May 15, 2025 6:27 AM UTC

Hi there

 

Hope you are doing well, and thanks for reaching out.

 

I have checked your Adobe account and see that you have subscribed to Acrobat Premium today with 7-day trial via Apple/iTunes, and we have limited access to this plan at our end. If you do not wish to continue, you may reach out to Apple /iTunes support for cancellation.

 

 

 

 

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Astonishing_calmness5E60Author
Participant
May 15, 2025 6:33 AM UTC
My child make the the payment without my permision ,,
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