Hi My son bought adobe acrobat premium by mistake and you took money from my account please can you

Hi @naser5D64 ,    

Hope you are doing well.   

Sorry for the delay. A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. 

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to: 

Refunds on Google Play for Google Play Store. 

Galaxy Store Payments and Purchases for Samsung Galaxy Store. 

For IOS    

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.    

 https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription  

For Android.    

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.    

Regards    

Ria  

Hi @naser5D64 

You posted to Adobe Acrobat Reader (beta). Are you using the beta version?

We cannot assist with billing on this forum. Please Contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

or send a tweet to @AdobeCare for support.

~ Jane