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dawne47418515
dawne47418515
Participant
October 10, 2018
Question

Highlighter not working

  • October 10, 2018
  • 1 reply
  • 2294 views

New version 18.09.14 highlighter is not working on text.  This newer version is not user friendly and more difficult to access markup tools.  Highlighter opens and I choose the colour but it does not highlight my test.

    This topic has been closed for replies.

    1 reply

    R
    Adobe Employee
    rmarcelita881151422885393
    Adobe Employee
    October 15, 2018

    Hi dawne47418515​,

    We apologize for the inconvenience this has caused you. With the new update, we have changed the gesture for highlighting text from drag to long press-and-drag.

    Here are the steps to highlight a text:

    1. Tap on the commenting tools button to get to the commenting mode (the blue circular button with the pencil icon on it -- you must have tapped on this previously since you have seen the highlighter color options).
    2. Tap on the highlight button.
    3. Long press on the beginning of the text you want to highlight until a magnifying glass appears
    4. Drag the sentence to highlight the rest of your text.

    Alternatively, if you do not have the commenting mode active, you can also long press on a word, and commenting options will appear for you, including highlight. Please give these a try and let us know if you are still experiencing any issues.

    Thank you,

    Riadiani

    dawne47418515
    dawne47418515Author
    Participant
    October 17, 2018

    Highlighter is now working but markups are not being saved.  When I close the document then reopen all my markups have been deleted, this version is unusable.  Go back to the previous version!!!

    Warmest Regards,

    Dawn

    R
    Adobe Employee
    rmarcelita881151422885393
    Adobe Employee
    October 17, 2018

    Hi dawne47418515​,

    We are glad highlighting works for you now. We apologize for the deleted markups issue, and we hope we could help you resolve it next.

    Regarding the deleted markups, after entering a markup and before closing the document, did you tap on the "Done" button on the top left of the page? If not, could you please try tapping the "Done" button before closing your document/closing the application, and see if your markups are still unsaved?

    If you have tapped the "Done" button and the issue persists, there are a couple things we hope you could help us clarify:

    1. Does this issue happen only on specific files, or on all of your files in general?
    2. When you try opening the file in a different version of Acrobat (e.g., in a different device like desktop or another iPhone/iPad) or other apps (e.g., Google Drive, e-mail, Dropbox), could you see your annotations?

    We have also sent you a private e-mail asking you if you would be willing to share some sample PDFs with Adobe.

    Thank you once again for your patience as we continue investigating this issue.

    Riadiani

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