Highlights are not syncing to Document Cloud

Ok so this is what worked for me, in pretty much the same setup as the original question:
In the Android App:
1. open the file with the highlights, tap on the menu in the upper right -> comment list 

2. tap on the blue tick in the upper left

3. close the document (again, upper left)

4. open file with synced highlights on desktop

Don't know why it works, but hopefully it helps until this issue is finally fixed some day.

(author names were different ones on desktop and tablet btw, so that does not seem relevant)

Having this same problem for years now. Every day that goes by I find it harder to justify the cost we pay for this service. No one was able to effectively solve this issue in three years. 

Hi,

I have the same issue, and I install acrobat reader for android yesterday, so, is not a problem that can be solved with whith the latest version for android.

Would be great if comments and highlights works as google docs, or if put the "save to cloud" button on android to have more control on the sync on android devices.

regards,

Nelson

I too face same issue (Ipad and PC ) . highlights and comments never syncs .  First time when i uploaded to document cloud it synced with previously marked comments and highlights and but later whatever i did on my Ipad it never syncs . Both PC and Ipad application are updated
I tried both the solution from other user - but doesnt help
"close documents before we open"

and

"Always use log-in Name for Author Name".

can someone help how to resolve this

I have the same issue. And clearly it is a problem with the app not syncing to the cloud. Even when I open new documents, they don't show up at my recent document on the PC.

Latest update: Highlights are showing up on PC now. The only thing I did was go in to my Commenting Preferences on my PC and select the box that says "Always use log-in Name for Author Name". However, the fix didn't work immediately--in fact, I think it wasn't until the next day or two. So I'm not sure if that was actually the fix, or just some fluke in the system fixed itself. Either way, I'm seeing tablet highlights on my PC now, so in case it was what helped, maybe other might try doing the same.

As an additional update: I saved another document to the cloud from my PC and then made highlights in it on the PC. When I opened it on my tablet, the highlight from my PC showed up. However, I added a highlight on my tablet, saved it, opened the updated file on my PC again, and the tablet highlight wasn't visible. I added another highlight on the PC, and when I opened it back on the tablet, it had the new PC highlight, but had lost the middle highlight made on the tablet.

Hello Samuel,

I am facing similar issue, the highlights are saved on my android device but are not showing up on my PC.

Hi SamuelKempf,

Sorry for the delay in response.

As per the issue description mentioned above, you have saved a pdf file to Document Cloud and when highlighting that pdf on Android tablet, highlights added to pdf file doesn't show up in Reader on Windows pc, is that correct?

Check if there is an update available for Reader: launch Play Store>tap three horizontal lines in the left-hand corner>My apps & games>tap UPDATE next to Adobe Acrobat Reader.

Let us know how it goes.

Shivam