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dantep84192448
Participant
March 3, 2025
Answered

Highlights not saving

  • March 3, 2025
  • 2 replies
  • 488 views

Dear Colleagues, Hi! Thanks for Acrobat for iOS. It is my top productivity app. I am using Version 25.02.00 (20250219.130851) on iOS 18.3.1 (22D8075) with an iPhone 16e. I purchased the phone this week. Last week, when I was using my old iPhone SE, I was happily highlighting a local .pdf file. With the new phone, when I try to comment the same file, the comment does save after I close the file by tapping the home button. Reinstalling the app did not resolve the problem. The problem does not occur with certain .pdf files, such as the Welcome file that is included with the app. Sincerely, Dante Picchioni, Silver Spring, Maryland, United States of America

Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

As you have the latest version of the OS and the Acrobat App, please try to logout of the app, reboot the device once and re-login and see if that works.

 

Let us know how it goes.

2 replies

M
marnie_1165
Participant
September 30, 2025

I downloaded the new update which worked briefly.  Now if I save the file to my iPad in my one drive, the highlighting and comments do not save if I later try and open the file on my laptop.  It's disappointing the fix was so short term. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 30, 2025

Hi there 

 

Hope you are doing well, and sorry to hear that the issue has resurfaced.

 

Would you mind sharing the version of the Acrobat Mobile application and the iOS you are using? 

 

Also share a small video recording of the steps you are taking and the issue as it occurs, so we can get this reviewed by our development team. 

 

~Amal

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
March 5, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

As you have the latest version of the OS and the Acrobat App, please try to logout of the app, reboot the device once and re-login and see if that works.

 

Let us know how it goes.

    D
    dantep84192448Author
    Participant
    March 11, 2025

    Amal, The problem is with the OneDrive iOS app because I was able to edit .pdf files downloaded via other means. Sincerely, Dante

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