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jennieg
Participant
Jul 27, 2019 4:17 PM UTC
Answered

Highlights Not Showing When Document Saved to Google Drive

Hi all,

I have been using the 'Comment' function of the Adobe Reader app (downloaded this month) on my iPad (bought this month) to highlight sections of documents. However, when I save the PDF to my Google Drive, the highlights don't show on the document. If I use the underline, comment bubble, or free-write functions, any markings made with these DO show up, so I'm not sure why the highlights aren't making it to the Google Drive version of my document. Can anybody help?

Thanks,
Jennie

P.S. My current way of saving the document is:  Share a Copy > Create PDF > Done > Save File To... > Drive.

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try67
try67Correct answer
Community Expert
Jul 28, 2019 9:00 AM UTC

This sounds more like an issue with the way Google Drive displays PDF files, which has nothing to do with Adobe. Report this issue to Google.

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4 replies

Lili25832017y6ll
Participant
Aug 27, 2022 1:13 AM UTC

Something similar just happened to me and I'm freaking out. I've been working on a long document (over 400 pages). Was over the 300th page and had been highlighting sections and commenting. Shared it with someone and suddenly all the highlights and comments disappeared! I can't find a backup anywhere. Is it possible it's all gone? I was saving on adobe cloud.

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Souvik Sadhu
Souvik Sadhu
Legend
Aug 29, 2022 11:33 PM UTC

Hi @Lili25832017y6ll,

 

How did you save the document or share it with the other user? You can check the file on the Shared tab in Acrobat Reader Mobile. 

 

Once on the shared tab, click on By You, and you should see the file there.

 

You can also see the files from the given link: Adobe Acrobat Documents

 

Let me know if this works.

 

Best,

Souvik.

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try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
Jul 28, 2019 9:00 AM UTC

This sounds more like an issue with the way Google Drive displays PDF files, which has nothing to do with Adobe. Report this issue to Google.

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jenniegAuthor
Participant
Jul 28, 2019 11:12 AM UTC

Thank you. I just downloaded the document from Google Drive to my laptop and you're right - once it's downloaded and opened independently of Google Drive the highlights are there. Can't believe I didn't think of that! Thanks again.

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