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Participant
February 11, 2023
Answered

Hola, me he dado de baja y me han cobrado igual

  • February 11, 2023
  • 1 reply
  • 558 views

Buenos días,

 

me había dado de baja en el período de prueba y me han cobrado igual.

Solocito una solución ya por favor.

 

Es una vergüenza.

This topic has been closed for replies.
Correct answer S_S

Hello @Aloha283026071tal,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
February 13, 2023

Hello @Aloha283026071tal,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.