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A
Anonymous
December 29, 2017
Question

How can I have a PDF document back?

  • December 29, 2017
  • 2 replies
  • 1417 views

I was studying with my iPad and when I tried to open a document which I was using 2 minutes before, a message appear: "document empty". I can't use another copy because I had this one underlined. Thank you for your time

    This topic has been closed for replies.

    2 replies

    M
    MobileDeveloperCK
    Legend
    January 11, 2018

    Hi albertogonzalez1998, fahimehv1679272,

    We just released Acrobat Reader 18.01.15 to the App Store today (January 10, 2018).

    As always, we'd highly recommend making backup copies of your valuable PDF documents regularly.

    Please try it out by making small changes to a large PDF document and see if it works for you.

    We apologize for the inconvenience caused by the previous version.

    M
    MobileDeveloperCK
    Legend
    December 30, 2017

    Hi,

    Would you please provide more details so that we can diagnose the cause of the problem?

    • What is the iOS version on your iPad?  Go to iOS Settings > General > About > Version.
    • What is the version of Acrobat Reader on your iPad?  Go to iOS Settings > Adobe Acrobat > Version.
    • Where is your PDF document stored?  Is it stored locally on your iPad ("Local") or cloud storage (e.g. Adobe Document Cloud, Google Drive)?
    • When you saw the "document empty" message, were you trying to open the PDF document from "Recent" in Acrobat?

    Would you restart your iPad and try opening the document again?  If the PDF document is stored in cloud storage, you can go back to the original source (e.g. "Local", the iOS 11 Files app) instead of "Recent" and open it again.

    Restart your iPhone, iPad, or iPod touch

    Please let us know what you find.

    Thank you for your help.

    F
    fahimehv16792721
    Participant
    December 31, 2017

    Hi,

    My iOS version is 11.2.1 (25C153)

    My adobe acrobat version is 17.12.15 (180561)

    My pdf is stored locally

    I saw this message 2 days ago, then i tried to open it from recent. Unfortunately I could not open it so I restarted and updated my iPod but it didn’t help.

    It is really important for me to have my pdf back, please help me.

    Sent from my iPad

    M
    MobileDeveloperCK
    Legend
    January 6, 2018

    Hi fahimehv16792721​

    Would you be willing to share your PDF document with us (Adobe)?

    I sent you a forum private message with the instructions on how to share files.

    Thank you for your help.

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