How do give a linked person access to view shared documents

Hello ​@Kylie.G,

Thank you for reaching out, and we are sorry to hear your recipient is having trouble accessing the document.

To help us understand what is happening, could you please confirm the following:

• Did you share the document as a private link with specific invited people or as a public link that anyone can access?

• Is your recipient opening the document in the Adobe Reader mobile app, in a browser, or in another application?

• What does the recipient see when they try to open the document? For example, is there an error message, or is it a blank screen?

In the meantime, please try the following:

Open the Acrobat mobile app, go to your Shared documents, find the file, and verify that your recipient's email address appears with Viewer access confirmed. If the document was shared via a private link, the recipient may need to sign in with the same email address to which the invitation was sent to access it.

Please share these details, and we will take it from there.

~Tariq