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Participant
August 10, 2023
Question

How do I cancel my cancelled plan that won’t stop billing me

  • August 10, 2023
  • 1 reply
  • 285 views

Help how do I cancel this plan that I already canceled?

This topic has been closed for replies.

1 reply

S_S
Community Manager
Community Manager
August 11, 2023

Hello @Friendly_Flower15A7,

 

I hope you are doing well. Thank you for writing in!

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.