how do I fix this error? ai is misleading me to change security preferences which don't appear in the acrobat app when I attempt to edit a PDF it says there is an error in starting edit please clear cache

Hi reliable_Coast72d3,

Thank you for reaching out, and sorry for the trouble caused.

Could you please provide the following information to help us investigate the issue?: 

• Does the error occur when editing a specific PDF?

• Have you tried clearing the cache data as suggested in the error message?

• Could you share a short video demonstrating the steps you took that led to the error?

• Please provide the version numbers of Acrobat and your operating system installed on your device.

We look forward to hearing from you.

Thanks,

Meenakshi