how do I fix this error? ai is misleading me to change security preferences which don't appear in the acrobat app when I attempt to edit a PDF it says there is an error in starting edit please clear cache

Community Manager

Thank you for reaching out, and sorry for the trouble caused.

Could you please provide the following information to help us investigate the issue?:

Does the error occur when editing a specific PDF?
Have you tried clearing the cache data as suggested in the error message?
Could you share a short video demonstrating the steps you took that led to the error?
Please provide the version numbers of Acrobat and your operating system installed on your device.

We look forward to hearing from you.

Thanks,

Meenakshi

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