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How do I remove the AI button that blocks my screen for iOS Adobe Acrobat?

Forum|Forum|1 year ago
September 16, 2024
5 replies
3172 views

New unwanted feature appears on my pdf today. An AI button that blocks my view of the text. I've seen some solutions for Windows users, but is there a way to remove it for iPad users?

Additiinally, is there a way to block future updates? I frequently open up my PDF reader in the morning and find some annoying, unwanted, feature, or change, and then spend weeks trying to figure out how to get my viewer back to where it used to be. They should be opt in, not spend several weeks, figuring out how to opt out, or waiting several weeks for Adobe engineers to program an opt out feature.

Al Assistant

Correct answer Amal.

Hi there

Hope you are doing well and sorry to keep you waiting.

This issue is already addressed in one of our updates. Please update the application from the App Store and reboot the device once and check if the issue still exists.

Also, tap on the Profile icon > Preferences > Toggle Off 'Enable Generative AI feature in Acrobat' > Reboot the application.

Let us know how it goes.

D

delphinej38804242

Participant

Some 7 months later and this AI assistant crap is still persistently showing in the iphone version of Acrobat. Why the hell do I even use Adobe when they're so useless in dealing with issues like this??

Amal.

Correct answer

Community Manager

Hi there

Hope you are doing well and sorry to keep you waiting.

This issue is already addressed in one of our updates. Please update the application from the App Store and reboot the device once and check if the issue still exists.

Also, tap on the Profile icon > Preferences > Toggle Off 'Enable Generative AI feature in Acrobat' > Reboot the application.

Let us know how it goes.

P

pxcAndy

Participant

The AI add ins are infuriating. I regularly check and mark up documents on my iPad. When I wanted to return to the top of a document I would tap the top centre of the screen. Now when I do that it launches into generating an AI summary of the doc. UX design is terrible!
I've disabled in prefs - no difference. It's happening to me a few times a day 😞

JR Boulay

Community Expert

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

Amal.

Community Manager

Hi @Gerry31101452ctnx

I hope this message finds you well. I'm sorry to hear that you've been experiencing issues with the Acrobat Reader Mobile app, and I understand how frustrating that can be.

To help us investigate further, could you kindly share the following details?

Acrobat Reader Mobile app version: You can find this in the app settings.
iOS version: Please check under your device settings.

Additionally, since you’ve already attempted some troubleshooting steps without success, it would be extremely helpful if you could provide a brief video recording showing the steps you're taking and how the issue appears on your end. This will give us better clarity in diagnosing the problem.

Thank you for your patience and cooperation, and we look forward to resolving this for you as soon as possible.

~Amal

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Gerry31101452ctnxAuthor

Known Participant

Amal, I spoke with you two days ago, and you told me you do not support mobile apps.

Gerry

Fortunately, there is gin, the sole glimmer of light in the darkness.--Clamence

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Gerry31101452ctnxAuthor

Known Participant

Thank you, I checked the latest app update in the Apps Store. It did nothing to solve the problem of the floating AI assistant but only added additional unwanted features. Using another app remains the best solution so far.

Gerry

I feel much better now that I've given up hope -- Ashley Brilliant

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Gerry31101452ctnxAuthor

Known Participant

It gets better and better. I tried resolving with Adobe tech via chat--he told me Adobe does not support mobile users. Then later I got an email from Adobe inviting me to call and discuss the problem. She told me Adobe does not support mobile users. Now I have two emails, one of which is signed by this very same tech, inviting me to call back to resolve the problem.

What would you do? I've spoken to five different technicians, and the pattern goes something like this in this particular order.

1. Disable in preferences. Done, that doesn't work.

2. Sign out and sign in. Done. That doesn't work.

3. Uninstall and reinstall. Done. That doesn't work.

4. Make sure you have the latest update. Done. That doesn't work.

5. Oh well, we don't support mobile users anyway. Frustrating. Adobe techs don't want to work.

6. Next day, have you solved your problem? Please call us back if not. Dumb. Adobe Company does not work.

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Gerry31101452ctnxAuthor

Known Participant

I just tried this fix and it seems to work so far. Bear in mind, that I just did this and it got rid of the AI button for the moment but I don't know if it's gonna show up again tomorrow. These instructions for removal are for the iPad iOS system.

1. Go to the profile section of your Adobe Acrobat what you find on the home screen in Adobe Acrobat, and my case in the upper left-hand corner, not inside the documents. Don't open up any documents. In the profile section, select preferences, and then make sure you've disabled the AI Assistant. THIS WILL NOT REMOVE THE ANNOYING BUTTON. THERE ARE MORE STEPS.

2. Back up all your documents because you're gonna have to delete the Adobe app from your advice. I found for myself that the easiest way to back up all my documents was to use the Files app that you should be able to locate on your iPad Home Screen. In the Files app, I was able to select all my folders on my iPad for Adobe and copy them over to iCloud.
3. Once you've safely backed up all your adobe files, go ahead and delete the Adobe app from your Home Screen. You'll get the warning about losing all your data, It's important to make sure that's backed up first..

4. Once deleted, go ahead and relocate the app again in the App Store and re-download it, reopen it, if you have a paid subscription, confirm it's still there and hasn't been deleted or canceled, and restore your documents back to your device (Unless you prefer leaving them on the cloud). Then open up one of your documents and you should see that the annoying little button is no longer down there in the lower right corner.
5. Finally, and this may be the most important step, go into Settings-->App Store-->App Updates, and TURN OFF YOUR AUTOMATIC UPDATES so you don't find any more annoying "features" like this suddenly appearing in your documents.

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Gerry31101452ctnxAuthor

Known Participant

I stand corrected. It worked for about a day, and then the AI button reappeared again. This, even though I had shut off automatic updates. I would recommend that if you're in iPad user, that you switched to an app called PDF converter. The tech-support at Adobe flat out told me that Acrobat wasn't designed for mobile products, and it shows. PDF converter seems more designed for iOS users

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