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Participant
July 20, 2026
Question

How do you contact customer support for mobile apps? Chat agent?? Nothing is available or working….

  • July 20, 2026
  • 1 reply
  • 9 views

My Adobe Acrobat Reader app is not working to edit pdfs.  I’m on a 7 day free trial.  I need support via phone or chat.  

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    July 20, 2026

      

    Hi @Phillipvinson@gmail.com 

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble. 

    I have checked your Adobe account and found an active plan for Acrobat Pro. What happens when you try to edit the PDF via the Acrobat Reader mobile app (Signed in with the same Adobe ID)? Do you get any error message? If yes, please share the screenshot of the same for more clarity. A small video recording of the steps you are taking and the issue as it occurs would be very helpful.

    What is the version of the Acrobat Mobile App and the OS you are using? Tap on the profile icon > About Acrobat and try updating the app to the latest version available on the App/Play Store and reboot the device once.

    Also, try with different PDF files and see if it's a file-specific issue or occurs with all the PDFs that you try to edit.

     

    Let us know how it goes


    ~Amal