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steveu30305817
Participant
October 15, 2018
Answered

how Many others got fooled thinking you could combine files

  • October 15, 2018
  • 3 replies
  • 724 views

Payed for app because i wanted to be able to combine files but adobe took my money and that function is all for show it doesn’t work how many people are having same issue we should all get our money back

This topic has been closed for replies.
Correct answer MobileDeveloperCK

Hi steveu30305817​, ericas63164800​,

Sorry for the problem that you've experienced with Combine Files.

Would you please submit a bug report and describe the steps to reproduce the problem?

Adobe Acrobat for iPhone and iPad - Feature Request/Bug Report Form

Additionally, a screen recording would be very helpful.

How to record the screen on your iPhone, iPad, or iPod touch - Apple Support

Unfortunately, the Adobe user forums and the online bug report form do not accept attachments.

Once we receive your bug report, we will contact you directly and privately vial email to diagnose the cause of the problem.

Thank you for your help!

3 replies

M
Community Manager
MobileDeveloperCKCommunity ManagerCorrect answer
Community Manager
November 3, 2018

Hi steveu30305817​, ericas63164800​,

Sorry for the problem that you've experienced with Combine Files.

Would you please submit a bug report and describe the steps to reproduce the problem?

Adobe Acrobat for iPhone and iPad - Feature Request/Bug Report Form

Additionally, a screen recording would be very helpful.

How to record the screen on your iPhone, iPad, or iPod touch - Apple Support

Unfortunately, the Adobe user forums and the online bug report form do not accept attachments.

Once we receive your bug report, we will contact you directly and privately vial email to diagnose the cause of the problem.

Thank you for your help!

M
MissUrka
Participant
November 2, 2018

I tried to combine files as well and now the two attempts are spinning. Never combining and I am unable to select them in order to delete because they are still in the process of being combined. This started three or four days ago.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
November 1, 2018

Hi Steveu,

Sorry for the delay in response.

I have checked your account with the email address that you used to sign in to the forum.

You are subscribed to Adobe PDF Pack which is a bundle of Adobe Document Cloud services.

As you have the Adobe PDF pack subscription, you can combine PDFs in the Adobe Acrobat Reader mobile application.

Would like to inform you that you will be able to combine only PDFs, not other formats file.

To use the combine feature, you need to sign in to the application with the same Adobe ID that you used to purchase the service.

If you are experiencing any issue when combining the files, let us know.

Also, confirm if the issue is already resolved.

We will be waiting for your response.

Regards,

Meenakshi

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