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pf_7706
Participant
January 22, 2025
Answered

How to cancel Pro upgrade return to Reader DC

  • January 22, 2025
  • 2 replies
  • 466 views

Switched from long standing Adobe Reader DC to Adobe Pro December 2024.  Switched from an Android base to iOS in January.  iPhone16 Adobe app Manage Subscription does not display an option for this.  How is it accomplished?  Payment card refreshes in January.  Want to downgrade before payment or be assured of a refund. How? Thanks.

Correct answer pf_7706

This was resolved by tracing its history.  Now accurate with only the Nov24 subscription.  Thanks.

2 replies

P
pf_7706AuthorCorrect answer
Participant
January 30, 2025

This was resolved by tracing its history.  Now accurate with only the Nov24 subscription.  Thanks.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
March 4, 2025

Hello!

 

Glad to hear that the issue is resolved! Thank you for your time and patience. Feel free to reach out if you experience any issues with the app or services.

 

Anand Sri.

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 23, 2025

Hi there

 

I hope you're doing well. Thanks for reaching out to us.

I checked the Adobe account linked to the Adobe ID you are using in this community. You have an active Acrobat Premium subscription, which was renewed for another year in November 2024.

Could you please confirm if this is the plan you would like to downgrade? If you are referring to a different plan or service, kindly let us know.

 

 

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