How to cancel Pro upgrade return to Reader DC

Question

Switched from long standing Adobe Reader DC to Adobe Pro December 2024.  Switched from an Android base to iOS in January.  iPhone16 Adobe app Manage Subscription does not display an option for this.  How is it accomplished?  Payment card refreshes in January.  Want to downgrade before payment or be assured of a refund. How? Thanks.

pf_7706 · Accepted Answer

This was resolved by tracing its history.  Now accurate with only the Nov24 subscription.  Thanks.

Amal. · Answer

Hi there

I hope you're doing well. Thanks for reaching out to us.

I checked the Adobe account linked to the Adobe ID you are using in this community. You have an active Acrobat Premium subscription, which was renewed for another year in November 2024.

Could you please confirm if this is the plan you would like to downgrade? If you are referring to a different plan or service, kindly let us know.

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