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Yomaira314278045e6o
Participant
August 1, 2023
Question

How to change my primary account?

  • August 1, 2023
  • 1 reply
  • 588 views

Hello! 
I decided to join the Adobe premium account but by mistake I had my business account opened and it registered with it. I want to change it to my personal account and the system is telling me that the account already exists. I haven't been able to modify my primary account and I need to do it as soon as possible. 
Thanks in advance 😊

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 9, 2023

    Hi @Yomaira314278045e6o,

     

    Hope you are doing well. Thank you for writing in!

     

    Since Acrobat Premium is a mobile-based subscription, contact your Store's support for further steps.

     

    If changing the purchase map is possible, they could facilitate that and not us.

    You might want to try logging in to: https://account.adobe.com/profile/ to check if you can edit the Adobe ID.

     

    Hope this helps.

     

    -Souvik

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