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Omer273144491b6e
Participant
November 26, 2022
Question

How to recover my documents

  • November 26, 2022
  • 1 reply
  • 526 views

I have documents in my adobe acrobat account.Unfortunately my mobile is stolen all my data is gone.When I open my adobe account in another device there is nothing. I need to recover my document which are very important for my studies.

 

 

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    1 reply

    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    November 27, 2022

    Hello @Omer273144491b6e 

     

    I hope you're doing great, and sorry for the trouble.

     

    As per my understanding, you want to retrieve the files from Acrobat Reader mobile application.

     

    If the files were saved within the application, they are uploaded to Document Cloud by default. 

    To check your document cloud: Adobe Document Cloud.  

     

    Note: Try to sign in to Adobe Acrobat Reader with the same Adobe account on which you had data.  

    If you're not uploading the files to Adobe Document Cloud or saving them to any other location, the files will be deleted permanently. It's not possible to retrieve the files once deleted directly from the application or if they don't have any backup.

     

    I suggest you permanently save a copy of the file to some other location, or upload the files to Document Cloud. 

      

    For more help, refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html. 

     

    Regards,

    Krutikka  

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