How to save highlighs from android app to cloud and still have them when open on desktop app?

Question

I have Adobe Acrobat version 18.2 on my Android phone. I use it to add highlights to documents saved on my document cloud (I specifically switch to the "Document Cloud" tab to open and edit documents from there) . However it seem that those highlights are only available on my Android app because when I open the same document using my laptop app (I also specifically choose to open that document from the cloud) all of the highlights I made are gone. Is there anyway to keep these highlights available through multi platforms?

Meenakshi_Negi · Answer

Hi Hoangthinh,

When we open a PDF from Document Cloud to make changes and save it, you can view the changes on opening PDF from Document Cloud on any of the devices.

Please make sure that when you add highlights, click on Checkmark icon extreme bottom right. That will save the highlights on the PDF.

Make sure that the phone internet is not intermittent.

As you have mentioned above, you are not able to view the highlights when you open the same PDF from Document Cloud on your laptop application.

Please open this link https://cloud.acrobat.com/ and sign in with your Adobe ID and password that you use for your mobile application.

Then go to Files > Document Cloud and select the PDF from the list shown at the right of the window.

Open the PDF and check if you can view the highlights added on the mobile application.

Assuming you are opening PDF in Adobe Acrobat Reader. Please make sure that you are opening the file from Document Cloud location.

Once you open the Reader application, you need to sign in with the same Adobe ID and the password.

Then go to Home > Document Cloud and select the PDF from the list. Check the screenshot below:

Let us know how it goes.

Regards,

Meenakshi

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