How to stop a compression process which takes forever?

Question

Hi all, I have an issue on my Acrobat mobile app. 2 days ago I initiated a compression process to a PDF file I have on my iPhone. It took forever and couldn't complete the compression process even after an hour. Meanwhile, I closed the App then and re-opened my App today. The process is still ongoing and I can't seem to do anything to stop or delete the file.

is there anything I can do now? I just wanna stop the process and delete the file from my iPhone. Thanks much in advance!! 🙂

Ria Tagra · Answer

Hi evelynt36674480,

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

ios version?
Application version?

Try to sign out and sign in back again. Make sure you are on the latest version of Adobe Reader Mobile.

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.

Regards

Ria

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