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Debbie31887925utke
Participant
August 25, 2023
Answered

How to stop Acrobat from compressing after 3 days

  • August 25, 2023
  • 1 reply
  • 1315 views

Hi all, I have an issue on my Acrobat mobile app. 3 days ago I initiated a compression process to a PDF file I have on my iPhone. It took forever and couldn't complete the compression process even after an hour. Meanwhile, I closed the App then and re-opened my App today. The process is still ongoing and I can't seem to do anything to stop or delete the file.

 

is there anything I can do now? I just wanna stop the process and delete the file from my iPhone. Thanks much in advance!! 🙂

 

ios 

    Correct answer S_S

    Hi @Debbie31887925utke,

     

    Would you mind updating the iOS version to the latest available on your device?

     

    Let me know if that helps.

     

    -Souvik

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 28, 2023

    Hi @Debbie31887925utke,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The app version of Acrobat Reader Mobile you are using (go to Profile-> About Acrobat);

    2. The iOS version of your device.

    3. A screen recording of what you see for better understanding.

     

    Also, you might want to try switching off the internet connection and check if the issue is fixed. 

    From the date you reported, it looks like an issue was triggered due to the cloud services maintenance in the process.

     

    Look forward to hearing from you.

     

    -Souvik

    D
    Debbie31887925utkeAuthor
    Participant
    August 28, 2023
    iOS 11

    This document has been compressing since August 22nd.

    How do I stop it?
    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    August 29, 2023

    Hi @Debbie31887925utke,

     

    Would you mind updating the iOS version to the latest available on your device?

     

    Let me know if that helps.

     

    -Souvik

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