How to use work sign-in for Pro and personal for Reader for Android

Forum|Forum|4 years ago
December 20, 2021
1 reply
337 views

Sign in process on Adobe is cumbersome. The loop never ends although I am using the correct password. I have Acrobat DC account and I have my own private profile also. On laptop I use my company profile but on my mobile I want to use my personal profile. Why can't I do that?

[subject edited for clarity by moderator]

Android

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Harsh Vardhan Pareek

Community Manager

Hi @captnpyadav

Could you confirm whether the sign-in loop is on the company profile or your private profile? Kindly share the Adobe ID with us in a private message.

For sending a private message follow the below steps:

Tap my name beside my profile picture.
Tap send a message.
Write your message and tap send.

Thanks,

Harsh

C

captnpyadavAuthor

Participant

Thanks, I was trying to sign in from my company profile. When I rebooted my phone, I was able to sign in.

Notwithstanding above, the sign in process is indeed cumbersome. As you know, Google also has a system of double authentication but it sends a push notification to approve and that's much easier.

Regards,

Get Outlook for Android

Harsh Vardhan Pareek

Community Manager

Thanks for confirming that you are now able to sign in. We appreciate your feedback on the sign-in process,

I’m going to pass along your thoughts and needs to our product development team. Thanks again for writing in.

writing in.

Also, we have Adobe wish-form for feature request/bug report: https://www.adobe.com/products/wishform.html

Regards,

Harsh

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