Skip to main content
Jidy Manssens
Participant
March 30, 2021
Question

Hulp

  • March 30, 2021
  • 2 replies
  • 638 views

Ik kan geen enkele bijlage meer openen die gedownload wordt op mijn gsm....komt altijd op downloadfout.....

This topic has been closed for replies.

2 replies

Ria Tagra
Inspiring
April 14, 2021

Hi Jidy, 

 

Hope you are doing well. 


We are sorry, you're having difficulties. Please help me with few details to understand your issue better. 

  1.  Make and model of your device? 
  2. Application version? 
  3. What is the error you are getting?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 
For Android Adobe Reader Mobile version: 21.3.0.17414 

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  
Regards  
Ria 

jane-e
Community Expert
Community Expert
April 14, 2021

@Ria Tagra wrote:


For Android Adobe Reader Mobile version: 21.3.0.17414 

 

How do you find the version number on a mobile device?

 

Ria Tagra
Inspiring
April 15, 2021

Hi jane-e,

 

Hope you are doing great.

 

By default, the app automatically updates. To determine your installed product version, tap on profile icon > About Adobe Acrobat.

The installed version appears under the About heading.

 

https://www.adobe.com/devnet-docs/acrobat/android/en/settings.html#app-version

 

Let us know if you need more help.

 

Regards,

Ria

jane-e
Community Expert
Community Expert
March 30, 2021

What kind of attachments are you trying to open? Can you post a screen shot of the error message so we can better assist?

~ Jane