Hulp

Forum|Forum|4 years ago
March 30, 2021
2 replies
638 views

Ik kan geen enkele bijlage meer openen die gedownload wordt op mijn gsm....komt altijd op downloadfout.....

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Ria Tagra

Inspiring

Hi Jidy,

Hope you are doing well.

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

Make and model of your device?
Application version?
What is the error you are getting?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.
For Android Adobe Reader Mobile version: 21.3.0.17414

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards
Ria

jane-e

Community Expert

@Ria Tagra wrote:

For Android Adobe Reader Mobile version: 21.3.0.17414

How do you find the version number on a mobile device?

Ria Tagra

Inspiring

Hi jane-e,

Hope you are doing great.

By default, the app automatically updates. To determine your installed product version, tap on profile icon > About Adobe Acrobat.

The installed version appears under the About heading.

https://www.adobe.com/devnet-docs/acrobat/android/en/settings.html#app-version

Let us know if you need more help.

Regards,

Ria

jane-e

Community Expert

What kind of attachments are you trying to open? Can you post a screen shot of the error message so we can better assist?

~ Jane

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