Skip to main content
M
mansukh24686526hf9t
Participating Frequently
August 5, 2023
Question

Hyperlink to a file not working in Apple iPad

  • August 5, 2023
  • 1 reply
  • 4613 views

In Apple iPad the hyperlinked pdf works if linked to same file but doesn't work when the link is to another pdf file.  This has happened after the update. Request to please reply with the solution.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
August 7, 2023

Hi mansukh24686526hf9t,

 

Thank you for reaching out.

 

Please let us know if the workflow was working fine before the update. Check if this happens with all the PDFs or particular ones.

Would you mind sharing the sample PDF so we can look into this?

Share the Acrobat Reader and OS version on your iOS device. 

 

Thanks,

Meenakshi

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 11, 2023

Hi @mansukh24686526hf9t,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Are you linking the file using an internal link? If yes, it is unlikely to open. 

If you are linking the file using an online database link, it should work like usual.

 

Please share the sample file and a screen recording of the workflow for better understanding and assistance.

 

Look forward ti hearing from you.

 

-Souvik

M
mansukh24686526hf9tAuthor
Participating Frequently
August 12, 2023

Thank you for the reply.

In Apple iPad the hyperlink in the same pdf works but doesn't open the file
linked to another pdf.

Please find the sample folder attached to this email for your reference.

[PII removed by moderator]

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices