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wislndixie9724896
Known Participant
March 30, 2022
Question

hyperlinks not working in pdf on Iphone

  • March 30, 2022
  • 1 reply
  • 988 views

I have created some digital business cards using adobe pro dc. I have 5 buttons on the card that link to different social media platforms on the internet, ie" Facebook, Twitter, etc. 

The buttons and links work perfectly on a pc as well as android phones. I gave the card to 3 different people with Iphones and two of them worked fine but one users iphone the links would not open. They could click the button and get a message to "open link" but when they tried nothing happened.

 

I'm sure this is an Iphone issue since they worked on two different Iphones but was wondering if there is a setting in adobe pro that I need to change to make sure it works on any iphone. This user was using Chrome and Safari on their Iphone as a browser and they don't have any 3rd party apps to open the pdf such as adobe, they are using the browser apps to open pdf's.

Thank YOu.

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
April 4, 2022

Hi @wislndixie9724896 

As per the issue description that some links are not working on Acrobat reader mobile. Would you mind sharing a few details to understand the issue better?

1. OS version?

2. Application version?

3. Did you try it with other PDFs too, is it doing the same?

4. If possible, could you share the PDF with us to test?

Make sure that both OS and app versions are up to date.

 

Thanks,

Harsh

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