I already have a premium subscription but the app says I’m a free user I’ve deleted the app twice and reinstalled it but the issue still persists.

Forum|Forum|6 hours ago
June 10, 2026
2 replies
15 views

I already have a premium subscription but the acrobat app doesn’t recognise it and it says free user. I’ve reinstalled the app twice and logged in but the issue still persists.

N1c51m

Participant

Hi Tariq

I’m facing the same issue accessing Adobe Reader and Fill & Sign on mobile. It says I’m a free user despite having an active creative cloud subscription.

On another note i’m unable to check billing as it keeps referring to the Adobe store

Nick

T

Tariq Ahmad Dar

Community Manager

Hi @N1c51m,

Sorry for the troubled experience. I can see you have Creative Cloud Individual subscription active on your account. While i get this checked internally, in the meantime, please check you are using the same Adobe ID that is associated with Creative Cloud active subscription.

~Tariq

N1c51m

Participant

Yes this is my one and only Adobe ID. manage subscription tab is referring to only Apple subscription and not Adobe.

T

Tariq Ahmad Dar

Community Manager

Hello @KC777888,

Thanks for reaching out, and sorry for the troubled experience.
I checked your Adobe ID in the Adobe Community, and I don't see any active subscription associated with it. Please ensure you are using the correct Adobe ID to log in.

Let us know how it went.

~Tariq

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