I am having an issue with adobe mobile app scan feature. When I hit scan is says unable to open file, what could be causing this?

Having the same issue, unable to create a new scan with my mobile. Using Adobe Acrobat Reader mobile, version 26.06.50

i get an error: unable to open file. Tried un installing and re installing the app, didn’t solve the issue.

I’m also having the same problem. I have both mobile apps. I go to acrobat hit new scan it goes to adobe scan and get the same message. I open adobe scan first no issues. I have a  iPhone 16 pro max and have the same problem with my 16e

Hi @Gene 

Hope you are doing well and thanks for reaching out.  

Please confirm if you are using the Acrobat Reader Mobile app or the Adobe Scan Mobile app. Have you started experiencing this issue recently after an update, or was it occurring earlier as well? What is the version of the application and the OS you are using? 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. 

What is the workflow/steps you are taking? A small video recording of the steps you are taking and the issue as it occurs would be very helpful for further investigation.

Once we have all this information, we will be able to share more troubleshooting steps. 

~Amal